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Greetings New Students!! Feel free to contact the IT Helpdesk for technical support on basic troubleshooting issues, incident reporting, and to submit IT service requests. Here are some FAQs and info to get you started.

How do I get my Student ID Card and Meal Card?

Go to the  link to upload your photo, then follow the process to pick up your card.

How do I get my email account and other login credentials? 

Your  account is set up once you are admitted to 91ÖÆÆ·³§ÍÃ×ÓÏÈÉúÊÓƵ¹ÙÍø. Contact the Helpdesk if you can't access your email.

We will also set up your and logins.

Is Wi-Fi available on Campus?

WiFi spots are available throughout campus.

What are the Minimum Specifications for Student Computers?

• MAC (applies to MacBook Air, MacBook, MacBook Pro & iMac models)
  • Mac OS 10.14 or Newer
  • Minimum Quad-core 2Ghz or higher (Intel i5/i7)
  • A Minimum of 4GB, but 8GB of internal RAM is highly recommended
  • 256 SSD Drive
  • Intel Iris Plus Graphics
  • HD Webcam built-in or USB plug-in with microphone
  • Wi-Fi equipped

• PC
  • Windows 10
  • Minimum Dual-core 2GHz or higher (Intel i5/i7 or AMD equivalent)
  • Some Windows versions are no longer supported. See list below.
  • Wi-Fi equipped
  • A minimum of 4GB, but 8GB of internal RAM is highly recommended
  • Minimum of 256 GB SSD Hard Drive
  • HD Webcam built-in or USB plug-in with microphone

Extra Items Recommended:

• Network dongle of Integrated Ethernet 10/100/1000 network connector
• Extended warranty for PC or AppleCare (Consider the accidental damage coverage offered by many manufacturers)

As of November 2025, the following Windows versions are no longer supported by Microsoft:

Unsupported Windows Versions

1. Windows 11 Version 23H2 (Home and Pro editions)

• End of support date: November 11, 2025
• Impact: No more monthly security or quality updates.
• Recommendation: Upgrade to Windows 11 version 24H2 or 25H2 to stay protected.

2. Windows 10 (General Support Ended)

• End of support date: October 14, 2025
• Impact: No more regular updates unless enrolled in the Extended Security Updates (ESU) program.
• Options:
  • Free ESU enrollment available through Microsoft Rewards or OneDrive sync.
  • Paid ESU available for enterprise users.

Still Supported (with caveats)

• Windows 10 Enterprise LTSC 2021: Supported until January 2029
• Windows 10 IoT Enterprise LTSC 2021: Supported until January 2032
• Windows 11 Version 23H2 (Enterprise and Education editions): Supported until November 10, 2026

Key Features:

Zoom Pro and Teams Meetings both provide

• Online classes and individual meetings
• Recorded lessons for review
• Screen and file sharing
• Support paths
• Live chat

Zoom Pro: Advantages

• User-friendly, easy, and familiar interface requiring minimal training
• Wide-ranging technical integrations with other educational tools

Teams Meetings: Advantages

• Industry-standard workspace for various educational activities
• Deep integration with Office 365 applications for seamless collaboration, file backups, and search

Highly Valued Experience and Skillsets

• Zoom Pro is praised for its simplicity, making it easy for students and faculty with little to no learning curve
• Teams Meetings offers more features and integrates tightly with Office 365; while it may take longer to learn, it provides a valuable resume skillset

Whether it is the ease of communicating with Zoom Pro or the comprehensive, industry-standard features of Microsoft’s Teams Meetings, both platforms elevate 91ÖÆÆ·³§ÍÃ×ÓÏÈÉúÊÓƵ¹ÙÍø’s remote and on-campus learning experience!

CAMPUS PROJECTS:

Network Infrastructure:

91ÖÆÆ·³§ÍÃ×ÓÏÈÉúÊÓƵ¹ÙÍø Office of Information Technology (OIT) completed the phase-1 infrastructure upgrading all the fiber with single mode fiber in 78 buildings and 62% of the campus buildings installed with new wireless access points (1200 plus) embarking on an Information Technology infrastructure upgrade in the Spring of 2023. The second phase of the project includes upgrading the Campus Technology Infrastructure, which will include upgrading of network switches, firewalls, and routers in the Data Center, administrative buildings, and student residential buildings.

The upgrades have brought stability and improved uptime of Tuskegee networks and computing platforms. The NTIA/CMC and Scott-McKinsey grant has helped with the project funding.

We wish to keep you updated on the status of our progress and will have more details in the future.

Therefore, a capable WiFi standard is needed to properly support the growing use of mobile devices throughout campus.

DO:

1. Learn how to connect and disconnect from campus WiFi
2. Learn basic troubleshooting of WiFi issues
3. Register your wireless devices with OIT so you can connect them to the school network
4. Check email messages for planned power outages

DON'T:

1. Don't open emails from unknown sources. The firewall doesn't protect everything.
2. A lot of SCAM emails end up in your inbox. Especially textbook scams, fake internship opportunities, or get-rich-quick scams.
3. Don't respond to those emails. Whenever possible, connect your desktop computer or laptop to wired internet. You'll find it is faster.

Is it safe to use campus WiFi?
Public networks are unsecured, meaning your devices are vulnerable to a malware attack. This could leave you with damaged operating systems or open you up to data theft. However, if you take the right precautions and use the right tools, it's easy to stay safe and search the internet using campus Wi-Fi.

Some benefits of WiFi:

• Give students a broader range of learning styles
• Creates a real-life environment
• Helps students develop teamwork skills
• Makes classwork easily accessible
• Helps students learn faster

For assistance, please call the Help Desk: (334) 727-8040

OIT Administration

Ben Rosebrock
Chief Information Officer (CIO)
334-727-8350
Abraham George
Director of Research Computing and Student Technology Services Helpdesk
334-727-8111
Sibyl Caldwell
Assistant Director and Technical Office Manager
334-727-8350

Ellucian Colleague/TigerWeb

Alfreda Marable
ERP Business Analyst
334-727-8677
Richard Mention
Programmer Analyst and ERP Lead
334-727-4864

Audio Visuals/Classroom Technology

Reginald Howell
Audio-Visual Technical Coordinator
334-727-4444

LMS and Zoom Administration

Sonsauhray Price
LMS Administrator 
334-724-4706
Sara Newman
LMS Technical Administrator

Program Analyst - Business Intelligence

Bruce Taylor
Programmer Analyst BI Lead 
334-727-8662

Slate CRM Administration

Wilson Polanco
Slate CRM Sr. Business Analyst

Email and Cloud Administration

Tijan Foon
Email and Cloud Administrator
334-727-8539

IT Assets and Procurement Consultation

Breuna Thomas
IT Assets and Procurement Specialist
334-727-8040

Identification Cards/Door Access

Chakee Foote
ID Card and Access Control Administrator
334-727-8825

Servers and Datacenter Administration

Brian Sorrells
IT Operations Manager
334-727-8690
Jonathan Bartlett
Systems Administrator

Network Support

Gaurav Deep
Network Engineer
334-727-8824

Telephone Switchboard Operation

Amia Jennings
Switchboard Operator
334-727-8040

IT Help Desk/Desktop Support

Tameka Lawrence
Help Desk Manager  
334-727-8040
De'Ontravious Adner
Desktop Technician II  
Josh Bolt
Desktop Technician II
Kokino Conner
Desktop Technician II  
337-727-8914
Johnell Thomas
Desktop Technician II  
334-727-8767
Mendel Yehudah
Desktop Technician II (CBIS, COE and CACS)

Telephone Issues/Maintenance

Johnathan Cason
Wade Cooper
AT&T Telephone Technicians
334-727-8606

Veterinary Medicine Technology

Damien Sears
Director of Vet Med Technology  
334-727-8490
Loni Fleming
Desktop Technician  
334-727-8941